These Terms of Service (“Terms”) govern your access to and use of the website www.soroai.com (the “Site”) and any services, content or consulting engagements (the “Services”) offered by SoroCode (OPC) Private Limited, operating as SoroAI (“SoroAI”, “we”, “us” or “our”). By accessing the Site or engaging our Services, you agree to be bound by these Terms.
1. Eligibility & acceptance
The Site and Services are intended for businesses and their authorised representatives. By using them, you confirm that you have the authority to bind the organisation you represent and that the information you provide is accurate and current.
2. The Services
SoroAI provides an AI-driven customer-intelligence platform and related strategic consulting. The scope, deliverables, fees and duration of any paid engagement are set out in a separate written agreement, statement of work or order form (“Engagement Agreement”). In the event of a conflict, the Engagement Agreement prevails over these Terms for that engagement.
3. Acceptable use
You agree not to:
- use the Site or Services unlawfully or in violation of any applicable regulation;
- attempt to gain unauthorised access to, disrupt, or reverse-engineer any part of the platform;
- upload malicious code or infringe the intellectual-property or privacy rights of others;
- misrepresent your identity or your authority to provide any data.
4. Client data & responsibilities
Where you supply or authorise the processing of customer interaction data, you represent that you have all necessary rights, consents and lawful bases to do so, and that our processing on your behalf will not breach any law or third-party right. Processing of such data is governed by the applicable Engagement Agreement and Data Processing Addendum, and by our Privacy Policy.
5. Intellectual property
The Site, the platform, and all associated software, models, text, graphics and branding are owned by or licensed to SoroAI and are protected by intellectual-property laws. Subject to these Terms and any Engagement Agreement, we grant you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business purposes. You retain ownership of your own data and materials.
6. Fees & payment
Fees for paid Services are as stated in the applicable Engagement Agreement. Unless stated otherwise, fees are exclusive of applicable taxes and are payable per the invoicing terms set out therein. Late payments may attract interest or suspension of Services as permitted by law.
7. Confidentiality
Each party may receive confidential information from the other. Each party agrees to protect the other’s confidential information with reasonable care, to use it only for the purposes of the engagement, and not to disclose it except to personnel and advisers bound by equivalent obligations, or as required by law.
8. AI outputs & no professional advice
The Services generate analytical insights using artificial intelligence. While we strive for accuracy, AI outputs may contain errors or omissions and are provided to support — not replace — your own judgement. Insights are not legal, financial or other professional advice, and you remain responsible for decisions made based on them.
9. Third-party services
The Services may integrate third-party model providers, infrastructure and tools. Your use of such third-party components may be subject to their own terms, and we are not responsible for their acts or omissions.
10. Disclaimers
Except as expressly stated in an Engagement Agreement, the Site and Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law.
11. Limitation of liability
To the maximum extent permitted by law, SoroAI shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue or data. Our aggregate liability arising out of or relating to the Services shall not exceed the fees paid by you for the specific Services giving rise to the claim in the twelve (12) months preceding the event, unless a different cap is agreed in an Engagement Agreement.
12. Indemnity
You agree to indemnify and hold SoroAI harmless from claims arising out of your breach of these Terms, your misuse of the Services, or your failure to obtain necessary rights or consents for data you provide.
13. Term & termination
We may suspend or terminate access to the Site or Services if you breach these Terms or where required by law. Provisions that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability and indemnity — will survive.
14. Governing law & jurisdiction
These Terms are governed by the laws of India. Subject to any dispute-resolution provision in an Engagement Agreement, the courts at the registered office of SoroCode (OPC) Private Limited shall have exclusive jurisdiction over any dispute arising under these Terms.
15. Changes to these Terms
We may revise these Terms from time to time. The “Last updated” date above reflects the current version, and continued use of the Site or Services after changes take effect constitutes acceptance of the revised Terms.
16. Contact
Questions about these Terms can be sent to:
Email: arjun@soroai.com